FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

At Olympus de Santa Fe, our thoughtfully designed one, two, and three-bedroom floor plans offer the perfect blend of comfort and style. Nestled in the serene beauty of Santa Fe, NM, we invite you to browse our FAQs page for answers to your key community questions and enrich your living experience.

Availability & Floor Plans

  • Can I be added to a waitlist if no units are available?

    No, you cannot be added to a waitlist.

  • Are there short-term or flexible lease options available?

    Yes, short-term and flexible lease options are available.

  • Do prices change based on lease term or floor plan?

    Yes, pricing varies by lease term and floor plan.

Application & Leasing

  • What is the application process and timeline?

    If you apply within 48 hours and the price changes, we can honor the best rate. There is a $50 application fee, submitted along with a $200 holding deposit. The application fee is non-refundable; the holding deposit is returned if the application is denied. Once you apply, you will receive an email explaining the approval process. We then verify income and review any discrepancies in the screening. We should be able to provide an approval decision based on income and screening within 48 hours.

  • What documents are required to apply?

    Your Social Security number, full name, ID number or passport, and your current address (and sometimes your previous address as well). The application itself also lists what is needed before you apply.

  • Can I lease an apartment without an in-person visit?

    Yes, you can lease an apartment without an in-person visit.

Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    When you apply, you pay a $50 application fee and a $200 holding deposit. At move-in, you will pay prorated rent, prorated utilities, a $175 admin fee, the remaining deposit, and any additional items such as covered parking, a garage, or pet rent.

  • Are there additional monthly fees (pet rent, parking, amenities)?

    Yes. Monthly fees include $6 for pest control, $26 for Valet Living, $10 for city trash, and a $9.95 building facility fee. Conservice charges $6.09 per month plus usage for water and sewer. Additional fees include pet rent at $45 (two pets maximum), $45 for covered parking, $175 for a garage, and $15 for liability coverage if you do not provide your own insurance.

  • What payment methods are accepted?

    Bilt online with a bank account (which avoids a processing fee), cashier's check, money order, or personal check.

  • Are late fees charged for late rent, and when?

    Yes. A late fee of 5% of the rent is charged if rent is not paid by the 4th of the month.

Resident Policies

  • What is the guest policy?

    Guests may park inside the gate before 10 PM. After 10 PM, guests must park outside the gate.

  • What is your smoking policy?

    Smoking is not permitted anywhere on the property. Smoking must take place outside the gate, 25 feet from the building.

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    Pool: 10 AM to 10 PM. Clubhouse: 9 AM to 10 PM. Wi-Fi lounge: 6 AM to 10 PM. Movie theater: 10 AM to 10 PM. Dog spa: 10 AM to 10 PM.

  • Are there community events or resident programs?

    Yes, we host events 2 to 4 times a month depending on the month.

Parking & Transportation

  • Are parking permits required?

    Yes, parking permits are required.

Utilities & Services

  • How do I set up electricity, water, and internet?

    Electricity is through PNM and gas is through NM Gas (gas serves the fireplaces only). No setup is required for water or sewer. Internet is available through Xfinity and CenturyLink, with instant setup once you are in the home. You are also welcome to use another provider if you prefer.

  • What internet or cable providers service the community?

    Xfinity and CenturyLink modems are installed in the home, so setup is instant and easy. You may use another provider as long as no alterations are made to the home and no antenna needs to be installed outside.

  • Is renters insurance required?

    Yes, renters insurance is required.

  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    Yes. Monthly fees include $6 for pest control, $26 for Valet Living, $10 for city trash, and a $9.95 building facility fee. Conservice charges $6.09 per month plus usage for water and sewer.

Maintenance & Community Support

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes. Call 505.806.1464 and follow the prompts for the maintenance page-out: wait for the automated message, press 3, then press 2, enter your 10-digit phone number, and leave a voicemail with details. Maintenance does not answer calls live; the on-call technician listens to the voicemail and either heads over or calls back for clarification. The on-call technician covers three properties, so please specify which property you are calling from.

Move-in & Move-out

  • How do I schedule my move-in date and time?

    Simply call the office.

  • What is the move-out notice period?

    A 60-day notice is required.

Accessibility

  • Are accessible (ADA) apartments available?

    Yes, though we have only four on site.